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FAQ

If you have a question and don't see the answer below, please email or call us at (404) 620-6571 and we will be happy to provide answers.

Is pick up and drop off really FREE ?

Yes it is!We provide door to door service at absolutely no extra charge.

When is the drop off and delivery available?

We have two routes each day 6 days a week.The morning route is 6:00 to 9:30 am and the evening route is 6: to 9:30 pm.On Sundays we have the evening route only.

Do I have to be home?

You do not have to be home for pick up or delivery.Simply specify where you will be leaving your laundry (example: On the back porch or At the concierge desk) and we will pick up and drop off at this location.

How do I get my laundry bag?

For your first order simply place your laundry in the largest plastic bags you have.We will provide you with a Free laundry bag when we deliver your fresh clean folded laundry.

How long does it take?

Laundry is delivered within 24-hours. Dry cleaning and car mats are delivered within 48-hours.

Can I send both laundry and dry cleaning?

Yes, both can be included in your laundry bag.We do ask that your dry cleaning be put in a separate bag inside the large laundry bag.This helps us identify what you would like dry cleaned.

What about the laundry items I don’t want in a hot dryer?

We offer an air dry option to avoid any damage to items that cannot be placed in a hot dryer.These items should be included in your laundry bag inside their own mesh laundry bag.When we see the mesh bag we know these items are to be air dry only.

What is the minimum for the free pickup and delivery?

We have a minimum charge of $30 for the total laundry and dry cleaning.

Issame day service available?

Yes, for laundry only. If your order is placed in time for our morning pick up we can then deliver that same day on our evening route. Dry cleaning and car mats require more time, and will be delivered within 48-hours.

How do I pay?

We accept Credit and Debit cards.All major cards are accepted.

Can you pick up at my work?

Yes we can.If your work is in our delivery area we will be happy to pick up at your employer.This is a wonderful option if you live outside our delivery area but want to use WashClub Atlanta!